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Privacy Policy

Last Updated: 18 January 2026

Gorder Technologies Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our POS system and services.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Register for our services
Place an order through our system
Contact us for support
Subscribe to our newsletter

This information may include:

Name and contact details
Email address and phone number
Billing and delivery address
Payment information (processed securely by third-party payment processors)
Order history and preferences

1.2 Technical Data

IP address and browser type
Device information
Usage data and analytics
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process transactions and send you related information
Send administrative information, updates, and security alerts
Respond to your comments, questions, and requests
Improve our services and develop new features
Monitor and analyse usage and trends
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the UK GDPR, we process your personal data under the following legal bases:

Contract: Processing is necessary to perform our contract with you
Consent: You have given explicit consent for specific processing
Legitimate Interests: Processing is necessary for our legitimate business interests
Legal Obligation: Processing is required by law

4. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party companies that help us operate our business (e.g., payment processors, cloud hosting, analytics)
Business Transfers: If we are involved in a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you have given us permission to share your information

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication
Secure data centres in the United Kingdom

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Customer data: 7 years (HMRC requirements)
Transaction records: 7 years (HMRC requirements)
Marketing data: Until consent is withdrawn
Technical logs: 90 days

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at: privacy@gorder.co.uk

8. Cookies

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. International Data Transfers

Your information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@gorder.co.uk
Phone: +44 151 240 6493
Address: Gorder Technologies Ltd, Freehold Street, Liverpool, L7, United Kingdom

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: www.ico.org.uk
Phone: 0303 123 1113